Privacy Policy
Last updated: January 2025
1. Introduction
Allvocare Ltd ("Allvocare", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website allvocare.com and use our services.
We are registered in England and Wales and comply with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or subscribe to our services
- Contact us through our website or email
- Participate in surveys or feedback requests
- Use our family support tools and applications
This information may include your name, email address, phone number, and information about your family composition for service personalization.
2.2 Automatically Collected Information
When you access our services, we automatically collect certain information including your IP address, browser type, device information, and usage patterns through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your experience with our family support tools
- Communicate with you about our services and updates
- Ensure the security and integrity of our platform
- Comply with legal obligations and enforce our terms
- Conduct research and analytics to improve our offerings
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who assist us in operating our services, such as hosting providers and analytics services
- Insurance Partners: When you access our services through an insurance plan, limited information may be shared as necessary for coverage verification
- Healthcare Providers: With your explicit consent, we may share relevant information with clinicians involved in your care
- Legal Requirements: When required by law or to protect our rights and safety
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data storage, and regular security assessments.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@allvocare.com.
7. Children's Privacy
Our services are designed for families with children. We take extra care to protect children's information and only collect data necessary for providing our services. Parental consent is required for children under 13 to use our platform, and parents have full control over their children's data.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@allvocare.com
Data Protection Officer: dpo@allvocare.com
See also our Terms of Use and Cookie Policy.